Intercom vs Zendesk: Comparing features, integrations, and pricing

Zendesk vs Intercom: Choosing the best tool for your business

zendesk intercom integration

But this solution is great because it’s an all-in-one tool with a modern live chat widget, allowing you to easily improve your customer experiences. At the same time, Zendesk looks slightly outdated and can’t offer some features. Intercom distinguishes itself by excelling in real-time customer engagement.

But sooner or later, you’ll have to decide on the subscription plan, and here’s what you’ll have to pay. Zendesk is a ticketing system before anything else, and its ticketing functionality is overwhelming in the best possible way. They’ve been marketing themselves as a messaging platform right from the beginning. Free trials include unlimited changes, active flows, connected tools, custom fields, and more. When a ticket is found in Zendesk, create a conversation in Intercom and keep both in sync. When a conversation is found in Intercom, create a ticket in Zendesk and keep both in sync.

Intercom or Zendesk: Voice and phone tools

Well, I must admit, the tool is gradually transforming from a platform for communicating with users to a tool that helps you automate every aspect of your routine. Find out how easy it is to connect tools with Unito at our next demo webinar. Unito lets you turn Intercom conversations into Zendesk tickets and vice-versa with automated, 2-way updates.

For example, you can assign all inbound technical queries to an engineer; or, assign all pricing queries to the sales team. Automation and AI save resources and time–every automated workflow and routing decision frees an agent to work on more complex issues. Set automatic triggers so that certain events send push notifications to targeted customers, or use them as part of communication campaigns and series, and run A/B testing to compare two notifications. Agents can use the desktop chatbox to respond to customers in any outbound channel. This new block acts like an improved list item, where you can add multiple numbered items, rearrange them, and delete any item, and the list will auto-number your items. Another great feature is the ability to better route and qualify leads.

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Moreover, Appy Pie Connect offers a range of pre-built integrations and automation workflows for Zendesk and Intercom, which can be customized to meet your specific requirements. This means that you can set up workflows to trigger actions in one app based on events in the other app, or create automated processes that run in the background without any manual intervention. From the inbox, live agents and chatbots can refer to and link knowledge base articles, to elaborate on replies and help customers locate answers. Our team can not only help you choose and set up your live chat software, but our agents can monitor all your channels for you, lessening the load on your team. To learn more about how LTVplus can help you drive engagement and increase conversions through live chat schedule a free consultation with us.

For a full list of the available apps and integrations, you can check out their app store here. Or, pick to Open the Chat modal as soon as users engage with a button or a Launcher item. You can leverage this option to guide users who need more help and are used to more dynamic support options. Configure your buttons to launch your Zendesk documentation in a new tab or your Zendesk chat in-app. You can also add Zendesk to your Launchers and show the same useful resources to users by demand.

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zendesk intercom integration

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