Zero loan administrator solutions the phone and every voicemail is actually complete

Bad support service… Are unable to visited mortgage officer. Been refinance procedure. Turned-in every paperwork, skipped 5 closings. However waiting! Taking a loss. Complicated customer support. Bad price! Exactly how did it reach cuatro.5 mil into the sales? Ask your Says Attorneys Work environment.

They remain mobile me to the mortgage processors

Awful support service. I have already been making reference to a beneficial re-finance since zero nearer to closure than I found myself from inside the Summer. Support service try bull crap. They simply transfer me to differing people, i am also bounced up to for example a ball. Very distressed and you can resentful and you may in the morning moving my personal mortgage asap. Do not highly recommend The new Rez at all.

My personal financing try which have Ditech also it was offered so you can Brand new Rez

Avoid using NEWREZ….biggest mistake You will find generated. Become trying refi. Due to the fact Get it is currently Oct nonetheless prepared. I’ve sent a similar records when you look at the multiple times. Are unable to arrive at anyone from the mobile. My financing try accepted 8 weeks back however prepared. The firm was a joke wade somewhere else.

Brand new Rez ‘s the terrible mortgage lender!! This new Rez named and open to refi my personal financing from the an excellent down rate of interest. The mortgage Administrator Ryan said it might be simple “no issue”. He including said its not necessary for the next appraisal as the financing was just one year dated and now we were not delivering any extra cash away! HA… 5 weeks after he could be asking for docs it currently have. The loan Chip you should never understand the docs We upload on the secure website. New positively worst bank I’ve actually ever caused! Help save this new outrage and get several other financial!!

NewRez/Shellpoint gotten our very own financial regarding Ditech. First commission to help you NewRez was a student in , hence i developed through the NewRez website to have automated payments towards to begin monthly. All of the ran better until . They never got the fresh fee that has been allowed to be removed from your family savings! We don’t find up to we had a visit towards the from some uncommon amount stating these people were NewRez, don’t communicate with her or him as we didn’t acknowledge the amount. Checked our very own membership on line thru the website and you may reasonable and behold the newest Oct payment hadn’t already been automatically acquired! Got into the cellular telephone which have NewRez customer support instantaneously to track down aside the thing that was happening and you may was told it absolutely was specific particular “glitch”. Mind you, money being going to possess commission well due to the fact ! There clearly was loads of profit the latest savings account for this! We spoke with one or two various other individuals towards the Hammond savings and installment loan , to your next person taking the commission over the phone with the brand new statement regarding the girl there will be zero later costs, no commission also it could well be ACH. These days it is and on its webpage it’s indicating me that it’s a keen unapplied commission! What on earth, this is the Oct step one commission and may was basically used as a result Quickly towards the . So we log on to the telephone once again together with them today and query what’s going on? Try informed you to she would immediately request it is put on this new October commission and you will “you’re not later” I contacted our very own lender immediately after talking to NewRez into and you will the bank said “zero try during the percentage got questioned of the NewRez/Shellpoint, it (the lending company) commonly stopping people payment and in addition we features plenty of money to pay for cuatro years of costs”! We have less than one year left on this first home loan and they are absolutely provided going to the county lawyer general’s workplace, the better organization bureau, hiring an attorney and you may purchasing this out of now. All of our on the web membership which have NewRez shows another fee as auto-reduced is defined for Late step one, in case i attempt to look at the arranged automated repayments, they confides in us we can’t since account try “overdue”. This is so completely wrong towards of many membership! I’ve Not ever been late into the 30 years with these mortgage payment therefore has a perfect credit score more than 850! Are they today planning shag our credit history? Abstain from Her or him!